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Study of U.S. Risk Managers Ranks FM Global #1 for Underwriting Expertise, Customer Service and Claims Processing

LONDON, UK — For a second year in a row, FM Global has been ranked number one among insurance companies for its "underwriting expertise," "customer service" and "claims processing responsiveness," according to a new study of U.S. corporate risk managers.

The findings are based on independent research by Greenwich Associates, a leading financial services research firm, which interviewed more than 700 risk managers representing companies with annual revenue greater than US$500 million.

According to Greenwich Associates, insurers that stand out in all three categories also have the highest overall client satisfaction and loyalty.

In prior years, related Greenwich Associates studies have ranked FM Global number one in the U.S. for claims-handling performance and number one in Canada for overall carrier quality and client satisfaction.

About FM Global: Established in 1835, FM Global ( is a US$4.7 billion mutual insurance company, owned and governed by its policyholders, which include more than one of every three FORTUNE 1000 companies and similar sized organisations in more than 130 countries.

FM Global works with many of the world's largest organisations to develop robust property insurance and engineering solutions to protect their business operations from fire, natural disasters and other types of property risk. In recent years, FM Global has been named “Best Property Insurer in the World” by Euromoney magazine, “Best Global Property Insurer” by Global Finance magazine and received the prestigious Queen's Award for Enterprise. In the United Kingdom, FM Global is the communicative name for FM Insurance Company Limited, which is regulated by the Financial Services Authority.