LONDON, UK—Commercial and industrial property insurer FM Global is “the most highly regarded carrier for property claims handling”, according to the 2015 Advisen Claims Satisfaction Survey. Advisen Ltd, a leading insurance information and analytics firm, surveyed 544 risk managers and brokers for their input on a variety of claims handling best practices, including expertise, accessibility and equitable settlements.
In particular, among risk managers FM Global topped the list for property claims satisfaction. Additionally, FM Global’s claims satisfaction score was more than twice that of the number two preferred carrier, per risk managers at organisations with more than US$1 billion in revenue.
“Risk managers should hold their insurers to high standards and carriers should strive to make the claims experience as effortless and as satisfying as possible,” said Advisen co-founder and president David Bradford. “Based on the findings of this survey, FM Global appears to be succeeding admirably.”
Click here to view a summary of the survey findings.
About FM Global
Marking 180 years in business, FM Global (www.fmglobal.co.uk) is a US$5.6 billion mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its client-owners. FM Global works with many of the world’s largest organisations to develop cost-effective property insurance and engineering solutions to protect their business operations from fire, natural disasters and other types of property risk. In 2015, Global Finance Magazine named FM Global the ‘World’s Best Supply Chain Insurance Provider.’ In the United Kingdom, FM Global is the communicative name for FM Insurance Company Limited.