LONDON, U.K — Commercial and industrial property insurer FM Global has been named the insurer risk managers and large insurance buyers would most recommend to peers for service in Business Insurance magazine’s 2011 Buyers Choice awards.
The results, according to findings from independent research firm Erdos & Morgan, were based on insurers’ rankings for seven key service attributes that large insurance buyers value most and which company they would most recommend for each.
The seven attributes included:
- demonstrates reliable customer service and responsiveness
- communicates effectively on key customer concerns and issues
- provides timely claims payments
- offers global capabilities
- provides good value for premiums paid
- uses cutting-edge technology to communicate and provide access to materials
- provides timely delivery of policy documents
The magazine noted FM Global “boasts a high contract certainty rate” and its “attention to service extends to all the insurer's operations.”
“Our platform is consistent around the globe,” said Tom Lawson, executive vice president at FM Global. “As a mutual insurance company owned by our policyholders, we believe we're better underwriters because we focus solely on business property insurance, understand property risk and provide clients with sound engineering solutions to safeguard their property. We're also better engineers because of our underwriting and claims expertise, which together helps our clients ensure business continuity.”
About FM Global
Established in 1835, FM Global (www.fmglobal.co.uk) is a US$4.7 billion mutual insurance company, owned and governed by its policyholders, which include more than one of every three FORTUNE 1000 companies and similar sized organisations in more than 130 countries.
FM Global works with many of the world’s largest organisations to develop robust property insurance and engineering solutions to protect their business operations from fire, natural disasters and other types of property risk. In recent years, FM Global has been named “Best Property Insurer in the World” by Euromoney magazine, “Best Global Property Insurer” by Global Finance magazine and received the prestigious Queen’s Award for Enterprise. The company is rated A+ (Superior) by A.M. Best and AA (Very Strong) by Fitch Ratings. In the United Kingdom, FM Global is the communicative name for FM Insurance Company Limited, which is regulated by the Financial Services Authority.