Commercial property insurer FM Global has been rated number one for quality of cover with a score of 90% in a newly released study of risk and insurance managers from major companies across the UK, conducted by Strategic RISK magazine.
In addition to quality of cover FM Global ranked first in the following categories:
- Speed and fairness of claims handling (89%)
- Speed and accuracy of documentation (84%)
FM Global rated number two for overall product and service quality with a score of 81%, just 1% off the top ranking insurer's score.
Stefano Tranquillo, Vice President and Operations Manager, UK Operations, FM Global said "We are very proud of these results and it is testament to the levels of service we provide to our clients. As a mutual company we are owned by our policyholders and it's hugely rewarding that they rate the quality and delivery of our products and services so highly".
Strategic RISK magazine's study examined the role of today's risk management professionals and drew responses from 90 risk managers within UK businesses. Respondents were given a list of commercial insurers, who provide their products and services in the UK, and were asked to rate those they had worked with in the last twelve months, against speed of access to decision-makers, quality of cover, speed and accuracy of documentation and speed and fairness of claims handling.